Frequently asked questions
What are your operating hours?
Our Delivery service is 24 hours, 7 days a week to suit all your needs! We even deliver Public Holidays! Let us know your desired delivery and collection windows when enquiring.
How do I organise a quote?
You can send us a message from our website, or email us at info@lightyournightevents.com.au or call us on 0490 831 117
Is there a minimum order size?
We cater for small or large events and we have no minimum order size to suit all needs.
What is the hire period?
Generally our hire period is 24 hours, however we can be flexible with our delivery and collection times, so let us know what suits you!
Is there a security bond that I need to pay?
Nope! To keep costs low for our customers, we don't require a security bond with our products. However in the unlikely event that damage is caused to our products, the hirer may be responsible for the damage costs.
Can the Light up Letters be set up outside?
If the event is outdoors, our team will check the weather forecast for rain or strong winds and will determine whether it is safe to do so. An indoor option will need to be available if the weather doesn't permit outdoor installations.
What are your payment options?
We email our invoice to you and require a 30% deposit to secure your booking. The remaining needs to be paid 7 days prior to your event. We accept PayPal or Bank Transfer.
What is your cancellation policy?
Bookings cancelled 21 days prior to the event date will be provided a full refund. Bookings cancelled within 21 days of your event you will forfeit the 30% deposit. Bookings cancelled within 7 days of your event date will forfeit 100% of the total hire paid.
If you need to change the date there are no fees!